Shipping Policy
Pre-Order Shipping Policy
Effective Date: January 1, 2024
Pre-Order Processing Time
All pre-orders will be processed within 2 business days from the date of product availability. The estimated processing time for each pre-order item will be clearly indicated on the product page.
Payment Authorization
Payment for pre-orders is processed at the time of purchase. This secures your order and ensures that you receive the item as soon as it becomes available.
Shipping Dates & Delays
The anticipated shipping date for each pre-order item will be specified on the product page. Please note that these dates are estimates and subject to change. In the event of any unforeseen delays, you will be notified promptly.
Combining Pre-Orders with In-Stock Items
If your order includes both pre-order and in-stock items, the entire order will be shipped when all items are available, unless separate shipments are requested. Additional shipping fees may apply for split shipments.
Cancellation of Pre-Orders
Pre-orders can be canceled for a full refund before the item is shipped. Once the item is shipped, our standard return policy applies. For cancellation requests, please contact our customer support at quantumgearsolutions@gmail.com.
Shipping Confirmation & Order Tracking
You will receive a Shipping Confirmation email once your pre-order has been shipped, containing your tracking number(s). The tracking number(s) will be active within 24 hours.
Damages
Quantum Gear Solutions is not liable for any products damaged or lost during shipping. If you receive your pre-order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Pre-Orders
We offer international shipping for pre-orders. Please note that additional customs, duties, and taxes may apply. All such fees are the responsibility of the customer.
Contact Information
If you have any questions about our Pre-Order Shipping Policy, please contact us at quantumgearsolutions@gmail.com.